How do I order?
You place your order through this website or by email at enzocox@orange.fr

Do you accept and process international orders through this website?
Yes!

Do you accept and process wholesale orders through this website?
Contact us, it depends on which products and which quantities you need.

When will you ship my order?
We usually ship out orders within 2 business days or less. We can ship immediately if we have stock on hand. If there are back orders we will email you with information.

What shipping methods and lead-times do you offer?
We ship out orders with French Post Service. The delay of delivery depends on your country.

What types of payments do you accept?
We only accept Paypal for foreigner buyers.

When will my credit card be charged?
It will be charged as soon as you place an order.

Can I change my order once I have placed it?
It’s not possible to change your order online once you have placed it. If you require special assistance with your order, please contact our e-store via email at planetkustom@yahoo.fr.

Do I have to pay sales tax on my purchase?
If you live in European Union there isn't any sales tax to pay.

What will the shipping and handling charges be for my order?
They are based on a shipping and handling table. This table calculates the size and weight of your package and where it is shipping to. You’ll see your S&H charges at the conclusion of placing your order.

What is your return policy?
If for some reason, you would like to return it, please send us an email before to inform us and to make arrangements.

Every time I click "add to cart" my cart seems to be empty. What am I doing wrong?
Our cart software requires that you have cookies enabled in your web browser. Without cookies enabled the cart software won't work or allow you to checkout. Enable cookies in your web browser and everything will work swimmingly! If you're still having issues feel free to email us!

What's the difference between stickers and water decals? 
To stick a sticker you have to paste just take off the protective paper and place it on the support while a water-decals must be first soaked in warm water for a few seconds off the protective paper (like tattoos for children).

Is it possible to order other model of sticker? Or sticker with different size? 

No, all the stickers that we have in stock are on the website. If you are looking for a specific sticker send us an email and we'll try to find it for you. But we are not manufacturer, we only sell ready sticker which come from USA.

Is it possible to varnish a sticker or water-decal?
Yes, the decals are easy to varnish and leave no relief. For stickers, you can lightly sand the edges to reduce the reliefs but you must use a nail set suitable for plastic (be carefull of this! Color could changed, and plastic could melt). Some of our clients have achieved very good results with stickers or water-decals.

What if I have reviewed this list and I still have unanswered questions?
By all means, please do send us an email with your question(s) or thoughts. You can contact us at this email address: enzocox@orange.fr . We will do our best to respond to your email as quickly as possible.